{"id":55,"date":"2025-06-29T20:24:55","date_gmt":"2025-06-29T20:24:55","guid":{"rendered":"https:\/\/photographyelectronics.com\/?page_id=55"},"modified":"2025-06-29T21:25:12","modified_gmt":"2025-06-29T21:25:12","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/photographyelectronics.com\/fr\/refund_returns\/","title":{"rendered":"Conditions G\u00e9n\u00e9rales de Vente"},"content":{"rendered":"<h2 class=\"wp-block-heading has-text-align-center\">Francais<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Objet<\/h3>\n\n\n\n<p>Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente r\u00e9gissent les ventes conclues sur le site <strong>photographyelectronics.com<\/strong> entre <strong>Photography Electronics<\/strong> et toute personne souhaitant effectuer un achat.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Produits<\/h3>\n\n\n\n<p>Les caract\u00e9ristiques essentielles des produits sont pr\u00e9sent\u00e9es sur le site. Les photographies n\u2019ont pas de valeur contractuelle.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Prix<\/h3>\n\n\n\n<p>Les prix sont indiqu\u00e9s en euros. Les frais de livraison sont pr\u00e9cis\u00e9s avant la validation de la commande.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Taxes<\/h3>\n\n\n\n<p>Pour les clients situ\u00e9s en France et dans les autres pays de l&#8217;Union Europ\u00e9enne, aucune taxe ne s&#8217;applique, en vertu de l&#8217;article 293B du code g\u00e9n\u00e9ral des impots, et de la directive Europ\u00e9enne Small Business Act (SBA).<\/p>\n\n\n\n<p>Pour les clients situ\u00e9s en dehors de l&#8217;Union Europ\u00e9enne, &nbsp;nous exp\u00e9dions les commandes avec l&#8217;incoterm Delivery At Place (DAP). Ainsi, pour les clients situ\u00e9s en dehors de l&#8217;Union europ\u00e9enne, le client est responsable des droits de douane et de la TVA \u00e0 l&#8217;importation aupr\u00e8s des douanes locales.  <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Commande<\/h3>\n\n\n\n<p>Toute commande implique l\u2019acceptation des pr\u00e9sentes CGV. Un e-mail de confirmation r\u00e9capitulant la commande vous sera envoy\u00e9.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Paiement<\/h3>\n\n\n\n<p>Le paiement s\u2019effectue en ligne par carte bancaire, PayPal ou tout autre moyen propos\u00e9 sur le site. Le paiement est s\u00e9curis\u00e9.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Livraison<\/h3>\n\n\n\n<p>Les produits sont livr\u00e9s \u00e0 l\u2019adresse indiqu\u00e9e lors de la commande.<\/p>\n\n\n\n<p>En dehors des p\u00e9riodes de cong\u00e9 pr\u00e9cis\u00e9es sur le site web, les commandes de produits en stock sont trait\u00e9es et exp\u00e9di\u00e9es dans les 24 \u00e0 48h. <\/p>\n\n\n\n<p>Les d\u00e9lais de livraison sont indiqu\u00e9s \u00e0 titre indicatif, elles d\u00e9pendent des prestataires de livraison, de l&#8217;adresse du client et des conditions particuli\u00e8res pouvant \u00eatre rencontr\u00e9es lors du transport.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Droit de r\u00e9tractation<\/h3>\n\n\n\n<p>Conform\u00e9ment \u00e0 l\u2019article L221-18 du Code de la consommation, le client dispose de 14 jours pour exercer son droit de r\u00e9tractation \u00e0 compter de la r\u00e9ception du produit. Les frais de retour sont \u00e0 la charge du client.<\/p>\n\n\n\n<p>Merci de nous contacter avant tout retour<\/p>\n\n\n\n<p>Si l&#8217;article retourn\u00e9 n&#8217;est pas dans son \u00e9tat d&#8217;origine, s&#8217;il est endommag\u00e9 ou s&#8217;il manque des pi\u00e8ces pour une raison qui n&#8217;est pas due \u00e0 une erreur de notre part, seul un remboursement partiel sera accord\u00e9.<\/p>\n\n\n\n<p>Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un courrier \u00e9lectronique pour vous informer que nous avons re\u00e7u votre article retourn\u00e9. Nous vous informerons \u00e9galement de l&#8217;approbation ou du rejet de votre remboursement.<\/p>\n\n\n\n<p>Si votre demande est accept\u00e9e, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement initial.<\/p>\n\n\n\n<p>Les taxes \u00e9trang\u00e8res, les droits de douane ou autres frais li\u00e9s \u00e0 l&#8217;achat ne rel\u00e8vent pas de notre responsabilit\u00e9 et ne seront en aucun cas rembours\u00e9s.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">9. Garanties<\/h3>\n\n\n\n<p>Les produits b\u00e9n\u00e9ficient de la garantie l\u00e9gale de conformit\u00e9 et de la garantie contre les vices cach\u00e9s conform\u00e9ment aux articles L217-4 et suivants du Code de la consommation et aux articles 1641 et suivants du Code civil. Cette garantie dure deux ans \u00e0 partir de la date de livraison du produit.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">10. R\u00e9parations<\/h3>\n\n\n\n<p>Les produits b\u00e9n\u00e9ficient de la garantie l\u00e9gale de conformit\u00e9 et de la garantie contre les vices cach\u00e9s conform\u00e9ment aux articles L217-4 et suivants du Code de la consommation et aux articles 1641 et suivants du Code civil.<\/p>\n\n\n\n<p>Pour les probl\u00e8mes non couverts par la garantie, ou qui apparaissent apr\u00e8s la p\u00e9riode de garantie, nous fournissons une estimation gratuite du co\u00fbt de la r\u00e9paration. Veuillez nous contacter avant d&#8217;envoyer l&#8217;\u00e9quipement, afin de v\u00e9rifier si une r\u00e9paration est possible et si elle a un sens \u00e9conomique.<\/p>\n\n\n\n<p>Le client prend en charge les frais d&#8217;exp\u00e9dition vers et depuis nos locaux, les frais de retour sont inclus dans notre devis de r\u00e9paration. Nous n&#8217;exp\u00e9dions qu&#8217;apr\u00e8s r\u00e9ception du paiement. Une garantie de 90 jours est offerte sur nos travaux de r\u00e9paration.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">11. Responsabilit\u00e9<\/h3>\n\n\n\n<p>Les produits  vendus sur ce site ont \u00e9t\u00e9 con\u00e7us et fabriqu\u00e9s avec le plus grand soin, toutefois, Photography Electronics d\u00e9cline toute responsabilit\u00e9 sur les cons\u00e9quences de leur utilisation.<\/p>\n\n\n\n<p>Toute garantie expresse ou implicite, y compris, mais sans s\u2019y limiter, les garanties implicites de qualit\u00e9 marchande et d\u2019ad\u00e9quation \u00e0 un usage particulier, est rejet\u00e9e. En aucun cas le Photography Electronics ne peut \u00eatre tenu pour responsable des dommages directs, indirects, accessoires, sp\u00e9ciaux, exemplaires ou cons\u00e9cutifs (y compris mais sans s\u2019y limiter, la perte d\u2019utilisation ou de b\u00e9n\u00e9fices, ou l&#8217;interruption des activit\u00e9s), quelle qu\u2019en soit la cause, r\u00e9sultant de quelque mani\u00e8re que ce soit de leur utilisation  m\u00eame s\u2019il a \u00e9t\u00e9 inform\u00e9 de la possibilit\u00e9 de tels dommages..<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">12. Litiges<\/h3>\n\n\n\n<p>Les pr\u00e9sentes CGV sont soumises au droit fran\u00e7ais. En cas de litige, une solution amiable sera recherch\u00e9e. \u00c0 d\u00e9faut, les tribunaux comp\u00e9tents seront saisis.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">English<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Object<\/h3>\n\n\n\n<p>The present General Conditions of Sale govern sales concluded on the site photographyelectronics.com between Photography Electronics and any person wishing to make a purchase.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Products<\/h3>\n\n\n\n<p>The essential characteristics of the products are presented on the site. The photographs have no contractual value.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Prices<\/h3>\n\n\n\n<p>Prices are indicated in euros. Delivery costs are specified before the order is confirmed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Taxes<\/h3>\n\n\n\n<p>For customers located in France and other countries of the European Union, no taxes apply, in accordance with article 293B of the French General Tax Code and the European Small Business Act (SBA) directive.<\/p>\n\n\n\n<p>For customers located outside the European Union, we ship orders using the Delivery At Place (DAP) incoterm. Therefore, for customers located outside the European Union, the customer is responsible for import duties and VAT with local customs.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Order<\/h3>\n\n\n\n<p>All orders imply acceptance of these GCS. A confirmation e-mail summarising the order will be sent to you.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Payment<\/h3>\n\n\n\n<p>Payment is made online by credit card, PayPal or any other means offered on the site. Payment is secure.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Delivery<\/h3>\n\n\n\n<p>Products are delivered to the address indicated when the order was placed.<\/p>\n\n\n\n<p>Outside the holiday periods specified on the website, orders for products in stock are processed and dispatched within 24 to 48 hours.<\/p>\n\n\n\n<p>Delivery times are given as an indication only and depend on the delivery service providers, the customer&#8217;s address and any special conditions that may be encountered during transport.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Return and refund<\/h3>\n\n\n\n<p>In accordance with article L221-18 of the French Consumer Code, the customer has 14 days from receipt of the product to exercise their right of withdrawal. The cost of returning the goods is covered by the customer.<\/p>\n\n\n\n<p>Please contact us before returning any goods.<\/p>\n\n\n\n<p>If the returned item is not in its original condition, is damaged or missing parts for reason not due to our error, only partial refund are granted.<\/p>\n\n\n\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.<\/p>\n\n\n\n<p>Foreign taxes, duties or other fees associated with purchasing are not our responsibility and will not be reimbursed under any circumstance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">9. Warranty<\/h3>\n\n\n\n<p>Products are covered by the legal guarantee of conformity and the guarantee against hidden defects in accordance with articles L217-4 et seq. of the French Consumer Code and articles 1641 et seq. of the French Civil Code. This warranty lasts for two years from the date of delivery of the product.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">10. Repairs<\/h3>\n\n\n\n<p>For problems not covered by the guarantee, or which appear after the guarantee period, we will provide a free estimate of the cost of repair. Please contact us before sending the equipment, to check whether a repair is possible and whether it makes economic sense.<\/p>\n\n\n\n<p>The customer is responsible for shipping costs to and from our premises. Return shipping costs are included in our repair estimate. We only dispatch once payment has been received. We offer a 90-day guarantee on our repair work.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">11. Liability<\/h3>\n\n\n\n<p>Our products are designed and manufactured with care. However, we declines all responsibility for the consequences of their use.<\/p>\n\n\n\n<p>All warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, are disclaimed. In no event shall we be liable for any direct, indirect, incidental, special, exemplary or consequential<br>damages (including, but not limited to, loss of use or profits, or business interruption), however caused, arising in any way out of the use of this equipment, even if advised of the possibility of such damages.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">12. Disputes<\/h3>\n\n\n\n<p>These GCS are governed by French law. In the event of a dispute, an amicable solution will be sought. Failing this, the competent courts will be seized.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Francais 1. Objet Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente r\u00e9gissent les ventes conclues sur le site photographyelectronics.com entre Photography Electronics et toute personne souhaitant effectuer un achat. 2. Produits Les caract\u00e9ristiques essentielles des produits sont pr\u00e9sent\u00e9es sur le site. Les photographies n\u2019ont pas de valeur contractuelle. 3. Prix Les prix sont indiqu\u00e9s en euros. Les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-55","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/photographyelectronics.com\/fr\/wp-json\/wp\/v2\/pages\/55","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/photographyelectronics.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/photographyelectronics.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/photographyelectronics.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/photographyelectronics.com\/fr\/wp-json\/wp\/v2\/comments?post=55"}],"version-history":[{"count":15,"href":"https:\/\/photographyelectronics.com\/fr\/wp-json\/wp\/v2\/pages\/55\/revisions"}],"predecessor-version":[{"id":468,"href":"https:\/\/photographyelectronics.com\/fr\/wp-json\/wp\/v2\/pages\/55\/revisions\/468"}],"wp:attachment":[{"href":"https:\/\/photographyelectronics.com\/fr\/wp-json\/wp\/v2\/media?parent=55"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}